Technical Support Engineering, Sr Engineer

We AreSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.You AreYou have spent years solving real engineering problems with simulation software, and you know the difference between running an analysis and actually helping someone understand why their structure is failing at that specific load condition. You think in workflows, not just features. When a customer calls with a nonlinear convergence issue at 3 p.m., you do not panic, you ask three good questions, look at their mesh, and find the boundary condition they missed.You are comfortable translating between what the software can do and what the engineer on the other end of the line actually needs to deliver by Friday. You have debugged enough explicit dynamics models to know that the answer is rarely 'just refine the mesh,' and you can explain a contact algorithm adjustment in terms that make sense to someone who has been staring at their screen for six hours.You like being the person who makes someone else's project work. Learning a new solver or testing a beta feature does not intimidate you, it interests you. At Synopsys, you will work with customers across Japan who depend on structural simulation to get products out the door, and you will be the engineer who makes that happen.What You'll Be DoingSupport customers using Synopsys Structural products including Workbench Mechanical, LS-Dyna, and Discovery to solve real-world engineering problems across nonlinear, explicit dynamics, and structural analysis applicationsDiagnose technical issues by reviewing customer models, simulation setups, and results, then guide them to solutions that actually work within their project timelinesLeverage Synopsys AI-based platforms alongside your engineering expertise to accelerate problem resolution and improve customer outcomesCreate and update technical content including knowledge base articles, troubleshooting guides, and workflow documentation that helps customers and internal teams solve problems fasterFile detailed defect reports when you identify software issues, verify fixes from development, and participate in field testing of new releases to ensure features meet customer requirementsBuild long-term relationships with customers by understanding their engineering challenges, usage patterns, and business goals, becoming a trusted technical advisor they return toTravel occasionally within Japan to support onsite customer engagements, training sessions, or critical project milestonesThe Impact You Will HaveEnable Japanese customers to deploy and adopt Synopsys structural simulation tools effectively, directly affecting their product development timelines and engineering outcomesReduce time-to-resolution for complex technical issues by combining your mechanical engineering knowledge with hands-on software expertiseImprove product quality by surfacing real-world customer feedback to development teams and validating that fixes and features solve actual engineering problemsExpand the knowledge base with high-quality technical content that scales your expertise across the customer base and support teamStrengthen customer retention and satisfaction by delivering solutions that work, not just answers that sound goodAccelerate customer adoption of AI-enhanced simulation capabilities, helping engineers work smarter and solve harder problemsContribute to the growth of Synopsys business in Japan by making customers successful enough to expand their usage and recommend the platform to peersWhat You'll NeedBachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical fieldAt least 2 years of hands-on experience working with engineering simulation software in a professional environmentDemonstrated experience using Synopsys Structural software such as Workbench Mechanical or LS-Dyna, or equivalent knowledge of commercial CAE packages like Abaqus, Nastran, or similar toolsStrong foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics, you understand the theory and can apply it to messy real-world problemsFluency in both English and Japanese, written and spoken, you will be supporting Japanese-speaking customers and collaborating with global teams3 to 5 years in customer-facing roles using engineering simulation software is a strong plus, especially if you have helped customers identify requirements, communicated solutions clearly, and delivered results under pressureExperience with explicit dynamics analysis, contact modeling, or crash simulation is a plusWho You AreYou can take a vague customer complaint like 'my analysis won't converge' and within 15 minutes of looking at their setup, identify whether it is a material definition issue, a contact problem, or a time step that is too aggressiveYou write documentation that other engineers actually want to read, clear, specific, and focused on solving the problem, not showcasing the featureYou manage your time well enough to handle five open support cases, a beta testing deadline, and a customer site visit in the same week without dropping anything importantYou are curious enough to dig into a new solver feature or AI workflow even when it is outside your current comfort zone, because you know it will help a customer three months from nowYou stay calm when a customer is frustrated, and you have learned that the best way to de-escalate is to show them you understand their problem and have a plan to fix itYou work well independently and know when to pull in a colleague, whether that is a senior engineer, a developer, or someone in a different region with the right exp…

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