Technical Support Engineering, Staff Engineer

We AreSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.You AreYou have spent years solving real engineering problems with simulation software, and you understand that the tool is only as good as the person who knows how to wield it. You are the engineer who gets called when a customer's nonlinear analysis is blowing up at timestep 347, or when their explicit dynamics model is giving results that don't match reality, and you can work backward from the symptoms to find what went wrong.You do not just answer questions, you teach. When a customer asks how to model something, you explain the why behind the approach so they can apply it to the next ten problems they face. You have used tools like Mechanical, LS-Dyna, or similar CAE platforms enough to know their quirks, their strengths, and where they will trip up an inexperienced user.Working across languages and time zones does not intimidate you. You can write a clear technical explanation in English and then turn around and discuss the same problem in Japanese without losing precision. You are comfortable on a call with a frustrated customer at 4pm and equally comfortable diving into a defect report or testing a beta release the next morning.At Synopsys, you will work with customers who are pushing the boundaries of what simulation can do, and you will have the tools, the team, and the technical depth to help them get there.What You'll Be DoingSupport customers using Synopsys Structural products including Workbench Mechanical, LS-Dyna, and APDL to solve real-world engineering challenges in structural analysis, nonlinear mechanics, and explicit dynamicsDiagnose complex simulation issues by analyzing customer models, boundary conditions, solver output, and convergence behavior to identify root causes and deliver working solutionsLeverage Synopsys AI-based platforms alongside your engineering expertise to accelerate problem resolution and improve customer workflowsCreate and update technical content including knowledge base articles, workflow guides, and best practice documentation that helps customers and internal teams solve problems fasterBuild long-term relationships with customers in Japan, becoming a trusted technical advisor who understands their projects, their constraints, and their goalsFile detailed defect reports when you identify software issues, verify fixes during beta testing cycles, and submit product enhancement requests based on real customer needsCollaborate with engineering, product management, and global support teams to ensure customer feedback shapes product direction and that critical issues get resolved quicklyThe Impact You Will HaveEnable customer success on high-stakes simulation projects where accurate results directly affect product design decisions, safety validation, and time to marketReduce time to resolution for complex technical cases by combining deep domain knowledge with systematic troubleshooting, turning frustrated customers into confident usersImprove product quality and usability by identifying patterns in customer issues, advocating for fixes, and ensuring new releases actually solve the problems customers faceStrengthen Synopsys' position in the Japanese market by delivering exceptional technical support that builds trust and drives software adoption across customer organizationsAccelerate team capability by sharing your expertise through documentation, internal training, and mentoring colleagues on difficult casesShape how AI-based tools integrate into customer workflows by testing new capabilities, gathering feedback, and helping customers understand where these tools add real valueDrive customer retention and expansion by ensuring customers see measurable value from their Synopsys investment and feel supported throughout their engineering lifecycleWhat You'll NeedBachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, or a related technical field4+ years of hands-on experience working with engineering simulation software in a technical or customer-facing capacityDemonstrated expertise using Synopsys Structural software such as Workbench Mechanical or LS-Dyna, or equivalent experience with commercial CAE platformsStrong technical foundation in structural analysis, nonlinear analysis, numerical methods, and explicit dynamics with the ability to apply theory to practical engineering problemsFluency in both English and Japanese, written and spoken, with the ability to communicate complex technical concepts clearly in both languagesProven problem-solving ability, you can take a vague customer description, ask the right questions, and work methodically toward a solutionExperience in explicit dynamics analysis is a plus, particularly if you have worked on crash simulation, drop testing, or high-speed impact scenariosWho You AreYou can take a customer's failed simulation, open the model, spot the issue within fifteen minutes, and explain what went wrong in a way that teaches them something they will use againYou stay calm under pressure, a customer escalation at the end of the day does not rattle you, it focuses youYou are genuinely curious about how things work, whether it is a new solver algorithm, a customer's unusual application, or an AI tool that might speed up your workflowYou manage your time well across multiple active cases, knowing when to dig deep and when to escalate or pull in a specialistYou write clearly and concisely, your technical notes and documentation are the ones people actually read and reference laterYou work well with a distributed team, you contribute ideas, help colleagues when they a…

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